Terms and Conditions
Effective Date: August 16, 2026
Last Updated: August 16, 2026
These Terms and Conditions (“Terms”) govern your use of aliseoneal.com and your interactions with Alise O’neal Enterprises.
Alise O’neal Enterprises provides branded products for businesses and organizations, including shirts, notebooks, promotional items, and related customized products.
By using the website, requesting a quote, approving a proof, paying an invoice, or placing an order, you agree to these Terms.
1. Website Use
You may use this website only for lawful purposes. You agree not to:
Violate applicable laws
Submit false, misleading, or fraudulent information
Attempt to gain unauthorized access to the website or its systems
Interfere with the website’s operation or security
Upload malicious software or harmful code
Copy or misuse website content
Use the website to infringe another person’s rights
Submit content you do not have permission to use
We may restrict or terminate access when we reasonably believe a user has violated these Terms.
2. Quotes and Orders
Products are not purchased directly from a public online catalog. Customers may request information or a quote through the website.
A request for information or quote does not create a binding order. An order is accepted only after:
We provide an approved quote, proposal, or invoice;
The customer accepts the applicable specifications and terms;
The customer approves any required artwork or proof; and
We receive the required deposit or payment.
We may decline a project or order at our discretion, subject to applicable law.
3. Pricing and Payment
Prices are determined by the approved quote or invoice and may depend on:
Product type
Quantity
Materials
Sizes and colors
Printing or decoration method
Artwork requirements
Production schedule
Shipping or delivery
Applicable taxes and fees
Unless stated otherwise in writing, payment is due according to the approved quote or invoice.
We are not required to begin design, order materials, reserve production time, or start production until the required payment has cleared.
Late payments may delay production and delivery. Returned or disputed payments may be subject to reasonable fees where permitted by law.
4. Customer Responsibilities
The customer is responsible for providing complete and accurate:
Contact information
Billing and delivery information
Product specifications
Quantities, sizes, colors, and materials
Names, dates, spelling, and written content
Logos, artwork, and brand files
Required deadlines and event dates
Alise O’neal Enterprises is not responsible for delays or errors caused by inaccurate information, incomplete instructions, late responses, or changes requested by the customer.
5. Artwork, Trademarks, and Customer Materials
By submitting a logo, image, trademark, design, photograph, written content, or other material, you represent that:
You own the material or have permission to use it;
We may reproduce it for your order;
Its use will not violate another party’s rights; and
It does not contain unlawful, defamatory, or infringing content.
You agree to be responsible for claims arising from materials you supplied without proper authorization.
We may refuse to reproduce content that we reasonably believe is unlawful, infringing, hateful, deceptive, or otherwise inappropriate.
6. Proof Approval
When a digital or physical proof is provided, the customer must carefully review:
Spelling
Names and dates
Colors
Sizing
Placement
Logos
Quantities
Product selections
Overall layout
Approval confirms that the customer accepts the proof and authorizes production.
Changes requested after proof approval may require additional charges and may delay completion. Alise O’neal Enterprises is not responsible for errors visible in an approved proof.
Colors displayed on a screen may differ from printed or manufactured colors because of differences in monitors, materials, inks, lighting, and production methods.
7. Custom Product Variations
Customized and decorated products may have minor differences between units or production batches. Reasonable variations may occur in:
Color
Placement
Print size
Stitching
Material
Texture
Product dimensions
Manufacturer specifications
Minor variations that are normal for custom production are not considered defects.
8. Production and Delivery Estimates
Production and delivery dates are estimates unless Alise O’neal Enterprises expressly guarantees a deadline in writing.
Production times may be affected by:
Customer approval delays
Product availability
Supplier delays
Shipping-carrier delays
Equipment issues
Severe weather
Labor shortages
Supply-chain interruptions
Events outside our reasonable control
We are not responsible for losses caused by delays beyond our reasonable control.
Customers should disclose firm event dates before approving a quote. Rush service may be available for an additional fee but is not guaranteed unless confirmed in writing.
9. Shipping and Delivery
Shipping, local delivery, and pickup arrangements will be stated in the quote, invoice, or order communication.
The customer is responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect address, refused shipment, missed delivery, or reshipment are the customer’s responsibility.
Risk of loss transfers to the customer when the order is delivered to the shipping address or transferred to the shipping carrier, except where applicable law requires otherwise.
10. Cancellations and Refunds
Because products are customized for each customer, orders become noncancelable and nonrefundable once any of the following occurs:
The customer approves the artwork or proof;
Custom materials or products are ordered;
Production begins; or
A third-party production commitment is made.
A customer may request cancellation before those events occur. If approved, any refund will be reduced by work already completed, design charges, processing costs, nonrefundable supplier expenses, and other costs already incurred.
Deposits used to reserve production time, begin design work, or purchase materials may be nonrefundable as stated in the applicable quote or invoice.
No refund is provided for:
Customer-approved errors
Incorrect customer-provided information
Changes requested after proof approval
Normal custom-production variations
Delays caused by the customer
Customer preference changes after production begins
Products used, worn, altered, washed, or damaged after delivery
11. Damaged, Defective, or Incorrect Products
Customers must inspect the order promptly after receiving it.
Claims involving damaged, defective, missing, or incorrect products must be submitted within seven calendar days of delivery by emailing [email protected].
The claim should include:
Customer name
Invoice or order number
A description of the issue
Clear photographs or video
The affected quantity
Do not use, wash, alter, distribute, or discard the affected products before receiving instructions.
If we confirm that Alise O’neal Enterprises or its production partner caused a material error, we may choose to repair, replace, reproduce, or refund the affected portion of the order. This is the customer’s exclusive remedy to the fullest extent permitted by law.
12. Appointments and Consultations
Appointments may be scheduled through the website or an approved scheduling platform.
Customers should provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or missed appointments may result in the loss of an appointment fee or require a new fee before rescheduling.
We may reschedule an appointment when reasonably necessary and will attempt to provide notice using the contact information supplied by the customer.
13. Email and Text Communications
By providing your contact information, you authorize us to send necessary communications about:
Quote requests
Appointments
Proofs and approvals
Invoices and payments
Production updates
Shipping and delivery
Customer support
Marketing emails and text messages will be sent based on the consent or permission required by applicable law.
Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text marketing or HELP for assistance.
14. Intellectual Property
Unless otherwise stated, the website and its original content, including text, graphics, layouts, photographs, branding, and design elements, belong to Alise O’neal Enterprises or its licensors.
You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission.
Customer ownership of customer-supplied logos and brand assets is not transferred to Alise O’neal Enterprises.
Unless expressly transferred in writing, preliminary concepts, unused designs, templates, production files, working files, and proprietary design methods created by Alise O’neal Enterprises remain our property.
15. Portfolio Use
Unless the customer requests confidentiality in writing before production, Alise O’neal Enterprises may photograph completed products and display nonconfidential examples in its portfolio, website, social media, or marketing materials.
This permission does not authorize us to disclose confidential business information.
Customers with confidential launches, internal materials, or protected brand campaigns should notify us in writing before approving the order.
16. Third-Party Services and Products
We may use third-party manufacturers, suppliers, decorators, payment processors, scheduling platforms, and shipping providers.
We are not responsible for a third party’s independent acts, omissions, policies, outages, or service interruptions, except to the extent responsibility cannot legally be excluded.
Third-party product names and trademarks belong to their respective owners.
17. Website Disclaimer
We work to keep website information accurate, but we do not guarantee that every description, image, price, or other website detail is complete, current, or error-free.
Website content is provided for general informational purposes. Final product specifications, pricing, deadlines, and obligations are determined by the applicable quote, proof, invoice, and written order communications.
18. Disclaimer of Warranties
To the fullest extent permitted by law, the website and services are provided “as is” and “as available.”
We disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement, except where a warranty cannot legally be excluded.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be waived.
19. Limitation of Liability
To the fullest extent permitted by law, Alise O’neal Enterprises and its owner, employees, contractors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost business opportunities, or reputational harm.
Our total liability arising from a particular order will not exceed the amount the customer paid to Alise O’neal Enterprises for the portion of that order giving rise to the claim.
These limitations do not apply where prohibited by law.
20. Indemnification
You agree to defend, indemnify, and hold harmless Alise O’neal Enterprises, its owner, employees, and contractors from third-party claims, liabilities, damages, and reasonable expenses arising from:
Materials you provided;
Your infringement of another party’s rights;
Your unlawful use of the website;
Your breach of these Terms; or
Your misuse or unauthorized distribution of the completed products.
21. Events Beyond Our Control
We are not responsible for a failure or delay caused by events beyond our reasonable control, including severe weather, natural disasters, fire, power failures, internet outages, labor disruptions, transportation interruptions, supplier shortages, governmental actions, public emergencies, or shipping-carrier delays.
22. Governing Law and Venue
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
Any legal action arising from these Terms, the website, or an order must be brought in a court with proper jurisdiction in Alabama, unless applicable law requires a different location.
Before filing a legal action, both parties agree to make a good-faith effort to resolve the dispute through written communication.
23. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. The affected provision will be interpreted as closely as legally possible to its original purpose.
24. No Waiver
A failure to enforce any provision of these Terms does not waive the right to enforce it later.
25. Entire Agreement
These Terms, together with the approved quote, proof, invoice, Privacy Policy, and written order communications, form the agreement between the customer and Alise O’neal Enterprises.
If documents conflict, the more specific terms in the approved quote or written agreement will control for that particular order.
26. Changes to These Terms
We may update these Terms periodically. Revised Terms will be posted with a new “Last Updated” date.
Changes will not retroactively alter an already accepted order unless both parties agree in writing or the change is required by law.
27. Contact Information
Questions about these Terms may be directed to:
Alise O’neal Enterprises
Owner: Larita South
Email: [email protected]
Phone: 205-508-0816
Alabama, United States